Refund Policy

Payments for Tracktor are processed by Paddle.com, our reseller and Merchant of Record, which also handles refunds.

14-day refunds

If you're not happy with Tracktor, you can have any payment refunded in full within 14 days of being charged, whether it's your first payment or a monthly renewal. No questions asked.

How to ask

Sign in, go to Billing and tap Ask for a refund. The button is there for 14 days after each payment, and the form is also offered straight after you cancel. The no-questions-asked refund applies to requests made through this form.

Can't sign in, or past the 14 days? Use the contact form and we'll look at it case by case. Paddle may also handle requests sent to it under its own buyer terms.

We refund to the original payment method, usually within a few business days, and Paddle emails you a receipt. How long the money takes to show depends on your bank or card provider. A refund ends your paid plan straight away, and the subscription is canceled so you aren't charged again.

Canceling

You can cancel any time from the Billing page. You won't be charged again, and you keep your paid plan until the end of the period you've paid for. Canceling on its own doesn't refund the current period; ask for a refund as above if you're within 14 days of the charge.

Deleting your account cancels your subscription immediately. If you want a refund, ask for it on the Billing page before you delete your account, since the form needs you signed in.

If a refund ends your paid plan, any locations and machines beyond the Free plan become read-only, as described in our terms.

Changing your plan

When you add or remove extra machines, or switch between plans, partway through a billing period, the change takes effect right away and Paddle works out the difference for the rest of the period. It's added to, or credited against, your next bill. Credits aren't paid back to your card.

Fair use

We may decline repeated refund requests that appear to abuse this policy, except where the law requires a refund.

Your legal rights

This policy doesn't affect any rights you have under consumer law where you live, including any right to cancel.