Privacy Policy

This policy explains what Tracktor collects, why, who it's shared with, and your choices. Tracktor is run by Marxon Company, who is responsible for your information. Contact: support@tracktorapp.com.

In short: we collect what's needed to track your equipment and run your account. We don't sell it, show ads, or use tracking or analytics cookies. The shopping list's optional Buy links go to Amazon, and we earn a commission on qualifying purchases.

What we collect

• Account: your name, email address, password (stored only as a secure hash), time zone and reminder settings, and when you last signed in.
• Equipment records: locations and their names, machines (make, model, year, nickname, serial number), engine-hour readings, maintenance tasks, service history, notes and costs.
• Hour-meter photos: photos you take with "Read from a photo", what was read from them, and how confident the reading was.
• Referrals: if you signed up through someone's referral link, that they referred you (they see your first name and when you joined), and the reward it earned them.
• Fuel and parts: fill-ups and parts counts you log.
• Sharing: who belongs to each location, and the email addresses you send invitations to.
• Contributions: schedules you share, model suggestions, and reports that a schedule is wrong.
• Change history: a record of changes to machines, locations and your plan (what changed, who changed it and when), shown to the people at that location and to you.
• Billing: your plan and subscription status. Card and payment details go to Paddle, not to us; we never see your full card number.
• Technical: your IP address and browser details in server logs and session records, used for security and to fix problems.
• Messages to us: what you send through the contact form, plus, if you're signed in, your account details and browser, so we can look into it.

Why we use it

• To provide the service: work out what's due, show your history and charts, and let the people at a location share records. (Needed to perform our agreement with you.)
• To email you service reminders, location invitations, account emails and warnings before locked machines are deleted. You can turn reminders off in your profile or from any reminder email.
• To take payment and manage your plan, through Paddle.
• To keep the service secure, prevent abuse, and fix problems. (Our legitimate interest in running a safe, working service.)
• To review shared schedules and suggestions before they're published.

Who we share it with

We share information only with these service providers, only as needed to run Tracktor:

• Paddle (Paddle.com Market Ltd), our reseller and Merchant of Record, which processes payments, taxes, invoices and refunds. See Paddle's privacy policy.
• Anthropic, whose AI model reads the number in hour-meter photos you choose to send. Only the photo is sent, not your name or email. See Anthropic's privacy policy.
• Our web host, which stores the service's data and sends its email.
• Amazon, only if you tap a Buy link on the shopping list: you go to Amazon with that part's name and number as the search, and our Associates tag so the purchase is credited to us. We don't send Amazon your name, email or anything else, and Amazon doesn't tell us who you are or what you bought.

Other people see your information only where you share it: members of your locations see that location's machines and records and your name; shared schedules show their name and source (not who made them). If an owner connects a location to a repair shop, the people at that shop see that location's machines, hours, what's due, open problems and service history (never what you paid for a machine), the account holder's name, and any phone number or address you put on a service request, until either side disconnects. We may disclose information if the law requires it, to protect people's safety, or as part of selling the business (with this policy continuing to apply).

Our administrators

Tracktor's administrators can see account and equipment information and can sign in as a user to investigate a problem. They do this only for support, safety, billing or to enforce our terms, and every such action is logged.

Cookies

We use only the cookies needed for the service to work: one to keep you signed in (and a "remember me" cookie if you check it), and one that protects forms against forgery. The installable app stores copies of the site's styles and scripts on your device so it loads quickly; it doesn't store your records. On the Billing page, Paddle's checkout may set its own cookies to process payment. If you tap a Buy link on the shopping list, Amazon may set its own cookies under Amazon's own privacy notice.

We don't track you across other websites, and we don't use analytics or advertising cookies, so browser "Do Not Track" signals don't change anything we do.

How long we keep it

• Your records are kept while your account is open.
• Hour-meter photos are kept with the reading they belong to. Photos that weren't used for a saved reading are deleted after a day.
• Machines locked because a plan's limit was exceeded are deleted, with their history, 60 days after the limit was exceeded.
• When your account is deleted, your personal details are removed, along with any location that only you belong to and everything at it. Records at a location you share stay with that location for its other members, without your name. Invitations expire after 14 days.
• Server logs are kept for 14 days. Database backups are kept for no more than 30 days.
• Messages sent through the contact form are kept in our support mailbox for as long as needed to help you, and no longer than two years.
• Paddle keeps billing records as tax law requires.

Your choices and rights

You can view and correct your details in your profile and edit or delete your records in the app. You can ask us for a copy of your information, to correct or delete it, or to restrict or object to how we use it, by emailing support@tracktorapp.com. Depending on where you live (for example the EU, UK or California), you may have further rights, including to complain to your data protection authority. We don't sell or "share" personal information for advertising.

You can download your service history yourself as a spreadsheet from the Service costs page, and we'll give you a full copy of your information in a common, machine-readable format if you ask. We'll answer requests within 30 days.

We don't make decisions about you by automated means that have legal or similarly significant effects. The only automated processing is reading the number in hour-meter photos, which you always check before it's saved.

Security

We use encrypted connections (HTTPS), hash passwords, keep hour-meter photos in private storage, and limit admin access. No system is perfectly secure; if a breach affects you, we'll tell you as the law requires.

Where your information is stored

Tracktor is hosted in the United States. If you use it from elsewhere, your information is transferred there.

Children

Tracktor isn't meant for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy in a way that matters, we'll tell you by email or in the app before it takes effect.